Shipping & returns
RETURN & EXCHANGE POLICY
Not loving your purchase? No problem! Just follow the steps below. We’ll be happy to make it right.
For direct assistance, questions, comments, or concerns please contact us at [email protected] or call us at 204-982-3556
We are happy to offer you a return within 14 days, and exchange or store credit on your purchases up to 30 days (see below). Please be aware that our processing time for returns and exchanges is 5-7 business days once we receive your return. Once your return is processed, you will receive an email notification.
NOTE: All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product please notify us at [email protected] within 4 days of receipt to be eligible for a refund. We will replace the damaged item if available, but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion.
We're happy to offer a return within 14 days of the original receipt, exchange or store credit within 30 days of the original receipt.
IMPORTANT: If you are sending back an item, we must receive it back within 30 days of the day it was delivered to you. If we receive it outside the 14 day window, we will not be able to process the exchange or issue store credit, and it will be sent back to you at your expense. For in-store pickups, the same policy applies - you will have 30 days from the date of purchase to exchange your item or receive store credit. Christmas Gifts purchased after Nov 25th, are eligible for exchange or store credit until January 10th with the tags attached.
You can mail back items for exchange, or you can bring them to our Winnipeg location at 45 Hurst Way, Winnipeg, MB R3T 0R3to exchange them in store. Please note that you are responsible for the cost of shipping items back for exchange or store credit.
We can not offer exchange or store credit on: Sale Items
Sale Items and all items listed above are FINAL SALE: NO EXCEPTIONS.
Shipping and handling on returned merchandise is nonrefundable (unless the product is damaged or the wrong item was shipped). If you have received a damaged product or the wrong product please EMAIL us so we can resolve any issues as soon as possible.
If you receive an item and you feel that it is defective or damaged and you send it back to our warehouse and we thoroughly check it for defects and damage and see nothing wrong with the item you will NOT be refunded your shipping charges. Only when an item is 100% damaged or defective will we refund shipping.
All merchandise must be returned unopened, and with original tags attached.
Tags that have been cut off or pinned on will not be accepted..
We CANNOT take back an item that has been used, even if it has been used for a short amount of time. Any items that have been used cannot be returned.
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations or applying discounts.